Frequently asked questions

Select a mattress, choose a size, and add to basket. All orders are placed through the website. For the Horsehair Range, a consultation is recommended but not required.

Yes. All prices shown on the website include VAT.

Yes. Toppers can be added during checkout or on any mattress product page. A 15% discount is applied automatically when a topper is purchased with a mattress.

Not currently. Payment is taken in full at the time of ordering.

Every Aeris mattress is made to order. Estimated delivery is 4 to 6 weeks from the date of order. Toppers and accessories are typically dispatched within 5 to 10 working days.

Two person white glove delivery to the room of choice. The delivery team will place the mattress on the bed frame and remove all packaging.

Yes. Delivery is available throughout mainland UK. For Scottish Highlands, Northern Ireland, and offshore islands, please contact hannah@aerisrest.com for a delivery quote.

Yes. White glove delivery is included in the price of every mattress.

14 day withdrawal period in accordance with UK consumer law. The mattress must be in its original condition. A comfort exchange is available subject to inspection.

Yes. A comfort exchange is available subject to inspection of the original mattress. Please contact hannah@aerisrest.com to arrange.

10 year manufacturer warranty covering manufacturing defects and spring failure. The warranty does not cover normal wear, staining, or damage caused by misuse.

Rotate and flip the mattress every 3 months. All Aeris mattresses are fully reversible. Use a mattress protector from day one. Do not fold or bend the mattress. Air the bedroom regularly.

Rotate the topper regularly. Air it outside on a dry day every few months. Spot clean only. Do not machine wash.

British wool, natural latex, cotton, silk, cashgora, Hampshire wool, and pocket springs. Every material is natural. No synthetic foam, no polyurethane, no memory foam, and no synthetic chemicals.

Every Aeris mattress is handmade in England by one of the country's most respected bed makers, established in 1946.

No. Aeris mattresses contain no synthetic foam of any kind. No memory foam, no polyurethane, no synthetic latex.

The Wool 5000 uses British wool throughout for the most traditional natural feel. The Hybrid 5000 adds natural latex for responsiveness and bounce. The Latex 5000 uses four layers of natural latex for maximum support and structure. All three share the same 5,000 pocket spring system and are fully reversible.

Horsehair from the mane and tail is harvested humanely. Each strand is like a tiny hollow tube, naturally coiled and incredibly resilient. The hair is thoroughly washed, steamed, and treated to remove all allergens before being layered by hand. Thousands of these hollow strands create a natural micro spring system that is extraordinarily breathable, responsive, and durable. Horsehair mattresses can last decades without losing their structure.

A free 15 minute conversation to discuss mattress options, firmness preferences, sizing, and any specific sleep concerns. Available by phone, email, or video call.

No. The core range can be purchased directly through the website. A consultation is strongly recommended for the Horsehair Range but not required and for anyone who wants personalised guidance.

Visit the consultation page and submit the form, or email hannah@aerisrest.com directly.